摘要：This paper describes HIQm., an integrated, web-based, and fully autom.ted healthcare institution quality m.nagem.nt system. The system.includes m.ny applications, starting with a quality handbook for the individual beneficiary organizations and not ending by the developm.nt of service guidelines. It is based on a result-proven design approach that enhances m.dical and healthcare services. The different stakeholders are provided with a com.on fram.work for designing, im.lem.nting, evaluating and im.roving these services. HIQm. is scalable in the sense that additional professional developm.nt tools based on work service guidelines can be im.lem.nted.