摘要：governance is a process of establishing policies or laws and continuously monitoring their implementation in the public. Citizens are the main stakeholders in this process. To make the governance process cost effective, easy and convenient to the citizens, information and communication technologies (ICTs) are playing a vital role. Using ICTs in governance domain can be referred as e-governance. It helps citizen to participate not only in policy making but also in service quality improvements and getting government services over network. Web technology is one of the major technologies that have been used in e-governance as a major contributor. Before invention of web, citizens used to write their opinions and send to concerned body via post mail or local suggestion box for improvements of services. After the invention of the web, it became possible to post or send the opinions/comments over organization’s web sites or portals. As the number of comments increases over the web, it is very difficult to have relevant information for furthering the decision making processes. In these study, text processing and data mining techniques have been used. The prototype system classifies citizen’s opinions in one of six service categories with the precision of 87.3% and recall of 85.8%. Further, the system determines opinions as appreciation with the precision of 100% for both depression and appreciation, and average recall of 90.85% for both depression and appreciation. The results obtained from the prototype system indicate that the techniques that have been applied are promising for real world application in e-governance.

摘要：e-governance facilities are being used nowadays by citizens in various Government projects of the country. But the integration of mobile technologies with the e-governance projects can lead to more human interaction and benefits for the society as a whole. This will result in having more impact on the lives of the common citizens and increase in awareness of such e-governance projects. The paper introduces the features, technologies and design of the Android mobile device application, mobileLoanapp for the customer (client) of the bank for the loan approval process. The e-Land record information system has been designed and implemented with Google Map using Mobile Commerce by developing this mobile app. This m-app has been developed so as to provide improved and flexible e-governance facility to the common citizens of the country. The proposed system if adapted will pave the way for the real-time applications to be embedded with the e-governance facilities. This paper presents the overall system architecture along with its functional components and scope of the very appealing m-application (mobileLoanapp) for bank loan approval process in interconnection with the land server (part of Farad Kendra’s). The overall advantages of the proposed m-app have also been determined in comparison to the existing e-governance system, giving a viable option to adopt and make use of integration of mobile technologies for providing e-governance through this m-app.