摘要：This paper describes HIQMA, an integrated, web-based, and fully automated healthcare institution quality management system. The system includes many applications, starting with a quality handbook for the individual beneficiary organizations and not ending by the development of service guidelines. It is based on a result-proven design approach that enhances medical and healthcare services. The different stakeholders are provided with a common framework for designing, implementing, evaluating and improving these services. HIQMA is scalable in the sense that additional professional development tools based on work service guidelines can be implemented.